Privacy Policy

Shift Happens – School of Motoring
Last updated: 13th May 2025

At Shift Happens – School of Motoring, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK GDPR and Data Protection Act 2018.

1. What Information We Collect

We may collect the following personal information from you when you enquire or book lessons:

Name

Contact details (phone number, email address)

Address (if required for pickup/drop-off)

Provisional driving licence number (for booking tests)

Medical or special requirements relevant to driving

Payment details (if applicable)

2. How We Use Your Information

We collect and may use your information to:

Arrange and deliver driving lessons

Contact you with lesson reminders or changes

Book practical or theory driving tests (with your permission)

Issue receipts or invoices

Respond to your enquiries

Send important updates related to your learning or our services

3. Who We Share Your Data With

We do not sell or share your personal information with third parties, except when:

Required by law or a government authority

Booking driving tests through the DVSA (with your consent)

Using a trusted third-party service for lesson payments (e.g., banking or payment apps)

4. Data Storage and Security

Your information is stored securely and only for as long as necessary to provide services to you or as required by law. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

5. Your Rights

You have the right to:

Request a copy of the personal data we hold about you

Ask us to correct or delete your information

Withdraw consent to use your data at any time (this may affect your ability to book lessons)

To exercise your rights, please contact us at:
📧 hello@shifthappens.wales

6. Cookies & Website Use

Our website may use basic cookies for functionality or analytics. You can adjust your browser settings to disable cookies if you prefer.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

Have questions? Just ask! We’re happy to explain how we handle your data, in plain English.